Why client satisfaction should be your first priority and how it can be impactful to your business11/29/2020 By Chinwe Uzukwu It is very important that public relations (PR) professionals strive to help their organizations achieve high ratings of client satisfaction. A public relations firm's reputations is based not only on the work they do for their clients, but the relationships they have with their clients. Satisfied clients can help to promote firms through their network, and thereby create a steady stream of new clients for the firm. Therefore, it is essential that firms make client satisfaction a priority.
Here are a few ways firms can maintain client satisfaction:
These tips can help public relations firms to build and maintain client relations, and potentially build an outstanding reputation. Sources: How to increase customer through effective communication https://www.quadient.com/en-AU/blog/how-increase-customer-satisfaction-through-effective-communications How can professional service PR firms build client loyalty? http://www.blissintegrated.com/2010/07/19/how-can-professional-services-pr-firms-build-client-loyalty/ Measuring customer satisfaction is easier than you thought--with the right metrics https://www.agilitypr.com/pr-news/public-relations/measuring-customer-satisfaction-is-easier-than-you-thought-with-the-right-metrics/ Public Relations--A Tool for Enhancing Customer Satisfaction https://www.agencyreporter.com/public-relations-a-tool-for-enhancing-customer-satisfaction/
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AuthorBowie State University SPR Group Student Blog Archives
May 2022
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